Returns, cancellations and changes to your order

RETURN POLICY

I have very high quality standards, but will occasionally make a mistake. When I do, I usually catch it before the stole is finished, and if I cannot fix it, I start over, and you will never know there was a problem. However, if I do not catch a mistake and you receive a stole that is the wrong color or length,* or if there is a flaw in the design, I am eager to do what I can to make it right. Please contact me right away, using the contact information below, if something is not as you expect, but please be kind. In this case, return shipping will be provided at no cost to you.

If you decide that you do not like the stole, that's okay. You may return it in pristine condition, fully insured, at your expense within 14 days. When I receive the stole I will issue store credit for the cost of the stole. If shipping was included in the price, I will deduct the cost of shipping.  You will be responsible for return shipping and for the shipping for the exchange.


NOTE: I cannot accept returns that are not in pristine condition. Do not return a stole that has pet hair, dust or lint on it, or that smells of smoke, cooking odors, or of a fragrance you use on your self or in your home.

CANCELLATION
If you change your mind, I will be happy to cancel the order if you notify me within 24 hours. If the stole has already shipped, you can mark it "refused" when it is delivered,  if you have not opened it, and it will come back to me with no additional shipping charges. I will refund the order, less shipping costs, when I receive it. 

CHANGES TO YOUR ORDER
If you have made a mistake or changed your mind about a stole you have ordered, please contact me as soon as possible.